FAQ

Welcome to our FAQ page where you can find most questions answered. If you don't see what you are looking for here, please feel free to contact us via our contact form. Thank you so much.

We are a family run LLC. We get our supplies from vendors all around the globe to bring you the best selections at the best prices. 

What this means is that sometimes shipping can take from 2 weeks to 30 days depending on the item you purchase and we cannot unfortunately make it go any faster. Sadly weather and other unforeseen circumstances can also play a role in the time it takes to get an item. We normally recommend ordering 2 months in advance of when you know you will need the item, if able.

While we understand this can be frustrating please allow the full time to pass before contacting us to check on your items status, though we do provide tracking when available via the email you provide at the time of checkout.

Full Refunds including shipping (if paid) are only accepted if the item arrives damaged or item never arrives.

*We do offer even exchanges, if an item comes DAMAGED and you'd like a new one. We cannot change the size or color, sorry.

We do not refund shipping on Returned items.

Returns will not be refunded until proof of return is given from the vendor and then we only refund the item price {not the shipping}. This can take up to 30 days at times.

To get a refund for a damaged item we must receive video or photo proof of the damage before issuing the refund. Thank you for understanding.

We are not responsible for sizing issues or wrong color choices. Please look at ALL photos and size charts provided very carefully before purchasing.

*We process refunds right away once we get the requested proof and you will receive a confirmation of refund from us as soon as the refund is given via email, it may go to your spam folder, please be sure to give us the email used at the time of your order placement to ensure accuracy. 

*Please note, Refunds can take up to 30 days depending on your financial institution and we have ZERO control over this.